"Dear Brian,

I can't even begin to thank you enough for the amazing service you provided us.  I must admit, I came to you with small expectations.  My husband Doug had been laid off and we were 2 months behind on our mortgage.

You took the bull by the horns and immediately started talking with our mortgage company.  Before we knew it, we had worked out a deal to keep our home and keep our payments the same. 

What really impressed us was the sensitivity you used in working with us and allowing us to maintain our dignity throughout this unfortunate period. Thanks again."